IMPROVING EMPLOYEE SATISFACTION THROUGH DISCIPLINE AND TRAINING

Improving Employee Satisfaction Priority through Performance Control Matrix

The study addresses Performance Control Matrix (PCM) to determine service quality items of priority for improvement. Most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. Therefore, this study develops an integrated model to improve service quality in Taiwanese finance industry employees. A ...

improving employee satisfaction priority through performance control matrix

the study addresses performance control matrix (pcm) to determine service quality items of priority for improvement. most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. therefore, this study develops an integrated model to improve service quality in taiwanese finance industry employees. a ...

"Employee Control and Discipline: Patterns and Priorities"

Improving IT Acceptance through Training

Theoretical frameworks such as the Technology Acceptance Model, identify a few aspects/antecedents that influence Information technology (IT) acceptance in organizations. Applying these models, research studies were conducted that identify a host of factors impacting these key antecedents of IT acceptance. The results from this research have not been synthesized to determine factors that repeat...

Improving higher education through student satisfaction surveys

Along with the educational expansion and the increasing demand regarding accountability for the outcomes of higher education institutions, a great emphasis is put on students' feedback. The present paper is focused on the educational results obtained by the implementation of student satisfaction surveys in a Romanian university. The survey instruments measure three dimensions (the teaching and ...